Why you should always check your EZPass account balance & transactions

E-ZPass equipment is not always accurate. To determine the toll amount you have to pay at the toll plaza, E-ZPass uses outdoor electronic devices and sensors to read your E-ZPass transponder, vehicle size (and sometimes weight), number of axles (and sometimes number of tires). These outdoor electronic devices and sensors have their own limitations but are also exposed to the elements year round. Just recently, the following complaint made public on Facebook, at:
https://www.facebook.com/catkass/activity/10205910473422209
“If you get onto the New Jersey Turnpike on Exit 15X, check your EZ Pass statements. I have been charged the highest toll ($12.30) 15 times because the entry plaza is not registering. I have called three times now to claim a refund and my money has still not been refunded (over $100). I was told my claim was denied, but was not given any explanation. I had to resubmit my claim and wait yet another 7-10 days for a response. In addition to that, they have decided to send me a new tag which I did not ask for and charged me $10 for it. The tag is not the issue. It registers everywhere else except 15X. This is ridiculous. Check your statements!”